About Us
Since our establishment in 1976, we've been proud partners with funeral homes nationwide, delivering top-notch answering services to the funeral industry. We're dedicated to meeting the unique needs of each client, ensuring high-quality service for every call we handle. Whether you're a large-scale operation or a smaller establishment, we tailor our services to fit your requirements.
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Here, excellence is our standard. We understand the importance of every call and the distinct value of each funeral client we serve. When you choose us, you can trust that both you and the families of your funeral home will receive unparalleled service with every interaction. With decades of experience in the industry, we're committed to providing exceptional service consistently.
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Our team comprehends the intricacies of funeral services, and we've developed a reliable and personalized approach to meet the unique needs of your business and the families you serve. At TCB, your satisfaction and the satisfaction of your clients are our top priorities.
Our Values
Integrity and accountability form the foundation of our values, setting the benchmark for our employees. We uphold these standards through:
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Delivering exceptional service
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Acting with integrity and honesty
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Embracing responsibility and accountability
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Fostering respect and care for one another
Our Staff
For many years, TCB has been assembling a team of seasoned agents. Our representatives undergo extensive training in funeral home operations, demonstrating a profound commitment to delivering professional service to grieving families. At TCB, our emphasis is on expressing empathy over the phones. Each representative undergoes a rigorous six-month training process before handling calls independently, ensuring the delivery of high-quality service during this sensitive time.
Our Facilities
Situated on the picturesque Oregon Coast, our facilities feature state-of-the-art call center technology, ensuring the utmost quality service for both callers and your staff.
Supported by over thirty phone carriers, three independent network providers, redundant servers, and reliable power sources, we can assert with confidence that our facilities are fully equipped and prepared to serve your callers around the clock, 24/7.
Our Community
TCB has deep-seated connections within the community, collaborating with numerous non-profits, social services, and community events. Despite our company's ongoing expansion, we have remained steadfast in upholding this tradition of local involvement. Our commitment extends beyond serving our clients well; we take pride in actively participating as community partners.
